Shipping & Delivery Policy

 

 

1. Order Processing & Dispatch

 

 

• Orders are typically processed and dispatched within 1–2 business days after payment confirmation, unless otherwise stated on the product page.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once an order is dispatched, a shipping confirmation email with tracking details is sent to the email address provided at checkout.

 

By placing an order, the customer agrees that processing times are separate from delivery times.

 

 

2. Shipping Timelines

 

 

• Estimated delivery times are guidelines only and not guaranteed.

• Delivery timelines may vary due to:

   

  • Courier delays

  • Customs clearance

  • Weather conditions

  • Remote location delivery constraints

  • Peak seasons (sales, holidays)

   

 

We are not responsible for delays caused by carriers once the order is in transit.

 

 

3. Address Accuracy Responsibility

 

 

• Customers are responsible for providing a complete and accurate shipping address at checkout.

• We are not liable for failed deliveries, delays, or losses caused by:

   

  • Incorrect or incomplete addresses

  • Missing apartment/unit numbers

  • Refusal to accept delivery

   

If an order is returned to us due to address issues, reshipping fees may apply.

 

4. Proof of Delivery

 

• A shipment is considered successfully delivered once the courier’s tracking shows:

  • “Delivered”

  • Or equivalent delivery confirmation (including GPS scan, delivery photo, or signature where applicable)

   

Carrier delivery confirmation is considered conclusive proof of delivery for all orders.

 

5. Lost or Delayed Shipments

 

In-Transit Delays

 

• Orders delayed but still marked “In Transit” are not considered lost.

• Customers must allow up to 15 business days (domestic) or 25 business days (international) before a shipment can be classified as lost.

Lost Shipments

 

• A shipment is considered lost only if:

  • The courier officially confirms the package as lost in writing

   

• In such cases, we will offer one of the following at our discretion:

   

  • A replacement shipment, or

  • Store credit, or

  • A refund (excluding shipping fees)

   

 

6. Stolen Packages / “Delivered but Not Received”

 

 

• If tracking shows “Delivered” but the customer claims non-receipt:

   

  • Customers must contact the courier directly and file a claim.

  • We may request a written statement or police report depending on order value.

   

We are not responsible for stolen packages after successful delivery confirmation.

 

7. Damaged Items

• If an item arrives damaged:

   

  • Customers must notify us within 48 hours of delivery

  • Clear photos/videos of the packaging and product are required

   

Failure to report damage within this timeframe may result in claim rejection.

 

8. Chargebacks & Payment Disputes

 

• Customers agree to contact us first to resolve any delivery issues before filing a chargeback.

• We reserve the right to dispute chargebacks using:

   

  • Proof of delivery

  • Tracking confirmation

  • Customer communication records

  • This Shipping Policy as agreed at checkout

   

Unauthorized chargebacks may result in account restrictions or refusal of future service.

 

9. International Shipping & Customs

 

• International orders may be subject to customs duties, taxes, or fees.

• These charges are the customer’s responsibility and are not included in the product or shipping price.

• Refusal to pay customs fees does not qualify for a refund.

 

 

10. Contact & Resolution

We are committed to fair and transparent resolution of shipping issues.

📧 Contact: care@alphamed.shop

📅 Support Hours: Monday - Friday 9:00 AM to 7:00 PM